Privacy Policy

Last Updated: February 21, 2026

At Crudellos LLC DBA (Doing Business As) Crudellos Roofing, accessible from https://crudellosroofing.com/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by us and how we use it.

1. Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

2. Information We Collect

Voluntary Information: We collect personal information you provide when requesting a roofing estimate, booking an inspection, or contacting us directly. This includes your name, email, service address, phone number, and any photos or project details you provide.
Automated Information: Like most websites, we collect "Device Information" such as your IP address, browser type, and time zone through cookies to help improve your user experience.

3. How We Use Your Information

We use your data strictly to:

Process service requests and project estimates.
Provide customer support and roofing consultations.
Send SMS notifications (with your consent) regarding project milestones, weather delays, and maintenance tips.
Detect and prevent fraudulent activity.

4. Data Security and Handling

We take the security of your information seriously and implement industry-standard physical, technical, and administrative measures to protect it:

Encryption: All personal data transmitted through our website is protected using SSL (Secure Sockets Layer) encryption.
Access Control: Access to your personal information is strictly limited to authorized employees and contractors who need the data to perform roofing services (e.g., project managers and site foremen).
Storage: Data is stored on secured, password-protected servers and cloud-based systems with multi-factor authentication.
Data Retention: We retain personal information only as long as necessary to fulfill the purposes outlined (such as during an active roofing project or for the duration of your roof's warranty). Once no longer required for legal or business purposes, data is securely deleted or anonymized.
Risk Management: While we use commercially acceptable means to protect your data, please be aware that no method of transmission over the internet is 100% secure.

5. SMS/Mobile Messaging (Strict Privacy)

If you opt-in to our SMS service, your mobile number is used exclusively for Crudellos LLC communications.

Strict No-Sharing Policy: Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. This includes text messaging originator opt-in data and consent; this information is strictly confidential.
Opt-Out: Text STOP at any time to unsubscribe. Text HELP for assistance.

6. Third-Party Sharing

We do not sell, rent, or lease your personal data. We may only share information with trusted service providers (such as permit processors or payment gateways) solely to complete your roofing project, or when required by law. These third parties are contractually bound to keep your information confidential.

7. CCPA & Your Privacy Rights

Under the CCPA, California residents have the right to request access to, deletion of, or a stop to the sale of their data. Crudellos LLC does not sell personal information. You may contact us at any time to exercise your rights to access or delete your data.